Where do I enter my discount code?
Our checkout system is newly updated, so now you can enter your coupon code on the first checkout page! Woo hoo!
What is hand stamping?
Hand stamping is the process of hammering a shape or letter made from a steel block into another piece of metal. Each individual character and letter is stamped separately to create an unlimited possibility of customizations! Unlike machine engraving, hand stamping will contain slight inconsistencies and will vary slightly with each hammer stroke. No two pieces will ever be exactly the same.
What is 14k Gold Fill?
14k gold fill is a genuine layer of gold permanently bonded onto its base metal with heat and pressure. The bond produced is a permanent one. It is far superior to gold plating, has much more value, and the finish can last many years if cared for.
Can handmade products be customized?
In most cases, yes! Email us at email@example.com with the item name and your customization. We will check into it and let you know!
What payment methods do you accept?
We accept domestic and international Visa, MasterCard, Discover and American Express cards as well as PayPal.
Can my order be gift wrapped?
We make gift-giving easy! All jewelry comes packaged and ready for gifting free of charge. If you would like to include a special note, please let us know so we can include it for that extra loving touch!
Where is my order?
It's coming! Check out your shipment notification email for tracking details. If you haven't received a shipment notification email, your order is still in our studio. We promise it will go out soon! Processing times usually range between 3-10 business days.
My package has been delayed! Can you help speed things along?
The fastest way to resolve delivery issues is to contact USPS directly. Weather, holidays and other unavoidable delays can't be helped, but USPS's representatives can assist in other circumstances.
Do you have a brick + mortar?
Nope! We do, however, travel to an occasional craft market! See our "Upcoming Events" page for more info!
Can you make me something completely custom?
Usually, yes! Email us at firstname.lastname@example.org with your custom request and we'll get back to you!
Do you offer discounts?
We do offer discounts occasionally! You can find out about discounts and giveaways by signing up for our email newsletter or by following us on social media. We are on Facebook, Twitter, and Instagram.
Do you ship internationally?
We sure do! International customers, please keep in mind that you are responsible for any additional customs fees. These are not included in our shipping prices.
What if I would like to return my order?
You can read our return policy here.