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We ship via the United States Postal Service's First Class Package service. Items shipped within the United States come with a complimentary tracking number. Please allow 3-5 business days for delivery after shipment has been made.
INTERNATIONAL CUSTOMERS: tracking numbers are not provided with First Class International Mail. If you'd like a tracking number, please contact us for additional charges. Please allow 14-21 business days after shipment has been made for delivery and note that any customs charges are the responsibility of the customer and are NOT included in your online transaction.
Shipping upgrades to both USPS Priority + USPS Express Mail are available at checkout.
What is hand stamping? Hand stamping is the process of hammering a shape or letter made from a steel block into another piece of metal. Each individual character and letter is stamped separately to create an unlimited possibility of customizations! Unlike machine engraving, hand stamping will contain slight inconsistencies and will vary slightly with each hammer stroke. No two pieces will ever be exactly the same.
What is 14k Gold Fill? 14k gold fill is a genuine layer of gold permanently bonded onto its base metal with heat and pressure. The bond produced is a permanent one. It is far superior to gold plating, has much more value, and the finish can last many years if cared for.
Can I wear my Gold Filled jewelry in the shower or while working out? Yes! Gold Filled jewelry wears just like full gold jewelry! Over time, it will get dirty, so make sure to polish it with the professional grade polishing cloth included with your order! If you need more polishing cloths, you can find them here!
What payment methods do you accept? We accept domestic and international Visa, MasterCard, Discover and American Express cards as well as PayPal.
Where is my order? It's coming! Check out your shipment notification email for tracking details. If you haven't received a shipment notification email, your order is still in our studio. We promise it will go out soon! Processing times usually range between 3-7 business days.
My package has been delayed! Can you help speed things along? The fastest way to resolve delivery issues is to contact USPS directly. Weather, holidays and other unavoidable delays can't be helped, but USPS's representatives can assist in other circumstances.
Do you offer discounts? We do offer discounts occasionally! You can find out about discounts and giveaways by signing up for our email newsletter or by following us on social media. We are on Facebook and Instagram.
We also offer discounts to active military, veterans, spouses and first responders. Read more here.
Where do I enter my discount code? You can enter your coupon code on the first checkout page!
Do you ship internationally? We are currently only shipping internationally to Canada, Australia and AFB addresses. International customers, please keep in mind that you are responsible for any additional customs fees. These are not included in our shipping prices.