RETURNS + EXCHANGES ON PERSONALIZED ITEMS
We do accept both returns and exchanges on our personalized items. General Return and Exchange guidelines apply as stated below. In addition, a 15% return/exchange fee will be assessed or deducted from the refunded amount.
If a mistake has been made on our end (ex. an incorrect stamping or misspelling), please contact us at firstname.lastname@example.org as soon as you receive it and we will make arrangements for a replacement.
If you are not happy with your purchase, you may return your item within 14 days of receipt for a full refund less shipping costs. Refunds will be issued only once the item(s) are received by us. All items must be unworn and in their original condition and returned in their original packaging. Please contact us at email@example.com for return details.
We do accept exchanges, but please note that processing times will apply to the new item(s). Please contact us at firstname.lastname@example.org for exchange details.
Due to the quick turnaround time and personalized nature of our products, we are unable to cancel or modify orders once they have been submitted. We are sorry about this!